Refund policy
Return & Refund Policy
At Turtle Beach Products, we want you to love your purchase. If for any reason you’re not satisfied, our return and exchange policy makes it simple.
60-Day Return Policy
You have 60 days after receiving your item to request a return or exchange.
To be eligible, your item must be in basically the same condition as when you received it - approx 20% used or less and in its original packaging
How Returns Work
1.YOU EMAIL US
Email us at contact@turtlebeachproducts.com The subject of the email should be —> RETURN for Order #________
Email should include:
- Your address where you’ll send the products back from
- Order #
- Reason for requesting the return
2. WE REVIEW YOUR EMAIL → and send a shipping label
Someone from our team reviews your email and replies back with a prepaid return shipping label.
3. SEND THE PRODUCTS BACK → using pre-paid shipping label
You put the products in a box, print and apply the shipping label with clear tape, and drop off the box where we instruct you (nearest UPS, FedEx etc). In some cases we can arrange a pick-up from your house). Our team member will let you know in the email whether a pick-up was available for your location.
4. WE CHECK THE PRODUCTS→ and confirm the return
Once we’ve received and checked your returned items, as long as everything is there, we approve and process the return.
5. PAYMENT RETURNED
You’ll receive an email notifying you your payment has been returned.
*Please note: Items sent back without first requesting a return by email will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or you receive the wrong product, contact us immediately so we can evaluate the issue and make it right. Best way to let us know is an email to —> contact@turtlebeachproducts.com